FAQ - Frequently Asked Questions
What are the delivery times for your products?
We need 24 hours to process your order and 5 to 8 days to deliver it to you.
Do you ship worldwide?
Yes, absolutely. We ship worldwide.
Where do you ship your products?
Our offices are located in Bordeaux, France. Our international warehouse is located in China.
Do you provide tracking information?
Yes, wait 3 days after your order and ask us by email at: contact.villainwrld@gmail.com
Some items are missing from my order, what's happening?
Our products are shipped separately depending on the order. For example, if your order contains items from two different warehouses, there will be two deliveries accordingly. The rest of the order should arrive shortly.
I received a damaged item. What should I do?
We're sorry. Send us a photo of the damaged item to contact.villainwrld@gmail.com and we'll send you a replacement as soon as possible.
Where are you located?
We are located in Bordeaux, France.
I still haven't received my order. Why is it taking so long?
We apologize for the delay. International shipments can sometimes take longer than expected due to customs clearance.